What and when

OCH sends notices and alerts via email (and SMS if you are registered for this service) when, for example there is changes to the system, disruptions and changes for customers. Customers also have the option to do this via OCH eg. in case of operational disturbances and assigned service windows. This is done by the customer by contacting the service desk via the ticket system, per phone or email.

Warnings and notifications:

OCH's customers must be notified in the following cases:

1. When a customer changes status

2. Activation of new customers (CPS codes) in the system

3. Closure of CPS code